Futurice is a digital innovation and engineering company with Finnish roots and offices in 7 cities. They help their clients unleash innovation through digital product design, emerging technology, agile software development and lean organisational change.
Having worked with customers from a variety of industries, they have delivered more than 1000 projects internationally. Their hands-on experience, know-how and strategical expertise is available to help their customers find opportunities that offer real value-add potential.
The backbone of their work is an international network of 600+ experts that come with a diverse background in design, engineering and science.
How could they engage with their customers already in the problem definition stage and leverage the collective creativity of 600+ diverse professionals? Even more, how can they come up with the most innovative solutions with smart use of time and resources?
Futurice was looking for a way to improve their interactions with clients in the early stages of developing solutions to pressing problems or opportunities. They also wanted to break away from organizational echo chambers and think beyond silos, while opening up lanes for the exchange of fresh perspectives, diverse know-how and lateral ideas.
Ideation workshops or similar activities have their time and place and can become powerful tools when used right. However, when it comes to challenges in these earlier stages, open innovation and participatory methods can generate more value and better outcomes.
This is best illustrated in the case of their customer, YLE, that required external knowledge and ideas for their 3D interface challenge.
To address these requirements, Futurice created a new service called Challenge Network Minds, an access point to their internal open innovation process through which customers can easily and affordably leverage the creative power of their global network.
How does the Challenge Network Minds process work in practice? It all starts with customers filling out their request on challengenom.com.
This open ideation process helps them go from vague ideas and challenges to concrete concepts in just 3 weeks.
In the end, the open innovation process with YLE engaged more than 100 people across the organization and generated 9 final concepts.
The suggested ideas received more than 100 likes and 50 comments. YLE chose one winning concept to implement.
Futurice has teams in 7 different cities and all of their experts are incredibly busy. The company asks everyone to donate just 10 minutes of their time for the ideation process, so to get the most out of that, they have to get a seamless experience.
Viima made it easy for everyone to quickly jump onboard, comment, bring suggestions and build on other people’s ideas.