How are users billed?expand_more
The billing is based on the number of unique active users your organization currently has. Thus, each user account that has been marked as active on at least one of the boards in your organization counts as an active user.
You can decrease the number of active users by simply deactivating the user on the boards you no longer wish them to have access to.
Which payment options do you accept?expand_more
Our plans are primarily charged via credit card with all major card brands being accepted.
For larger annual purchases in our Premium and Enterprise plans, it is also possible to separately agree on other forms of payment, such as via invoice.
Why do you offer such a generous free plan, where's the catch?expand_more
There's no catch! Our free plan is just as good as it would appear. There are two main reasons for this:
1) Our mission is to help make more innovation happen.
The way we see it, innovation is one of, if not the, best ways to make meaningful progress for our society.
Historically, organizations that have succeeded in innovation are actually quite few and far between, and we want to help change that by democratizing the tools and the knowledge needed to help thousands of new organizations succeed in it.
We do take that mission seriously and are continuously looking for ways to further that goal. Providing great software for free is naturally a great way to do just that.
2) When people try Viima, the software sells itself.
It's no secret that there are quite a few different ways that you can collect and manage ideas, ranging from simple spreadsheets to Sharepoint forms and all the way to heavy-duty enterprise innovation management systems.
Given the wide range of options, people might often have a hard time figuring out what the best option for them is.
We're very confident that in most cases, Viima is the best tool for job, and our track record speaks for itself. Whenever people try Viima in practice, they're very likely to end up choosing to work with us.
As a result, our software has been rated as the best in the world by customers for two years in a row, and according to Gartner, we've also become the most widely used innovation management software in the world.
So, even though people say that it's stupid to offer such a generous version of our software for free, we beg to disagree. In the long run, our generous approach has proven far superior. Maybe there is such a thing as karma after all?
I have a fixed budget or don't know how many users I'm going to have, what should I do?expand_more
These are both quite common challenges for larger organizations but there's no need to worry. Our Enterprise plan has you covered.
We offer highly affordable fixed price options for either unlimited, or a separately agreed upon number of, users.For more information, please contact us.
I have X users, which plan should I choose?expand_more
We typically recommend our Free plan if you have less than 10 users. Our free plan provides you with most of the tools you need to get started in collecting and managing ideas systematically.
When you go beyond 10 users and you start to get more ideas, you often need more fine-grained control over the ideation or innovation process. For example our evaluation feature is extremely useful for prioritizing ideas. Thus, if you have at least 10 users or planning to take ideation seriously, we recommend our Premium plan. With Premium, you have access to almost all features in the software and also get more flexibility in terms of the number of user licenses you choose to purchase.
For larger organizations, our Enterprise plan is likely to be the best fit. As the number of user licenses rises, customers obviously want more predictable fixed-term pricing, which our enterprise plan offers. This enables you to run large-scale ideation campaigns without having to worry about your budget being exceeded. Also, if you have other specific needs, Enterprise is the best option for you.
Do you offer on-premise installations?expand_more
Yes, we do. We understand that certain industries may have quite strict requirements regarding information security.
However, as on-premise installations are more expensive and require more maintenance work from our customers, the vast majority of our customers, even those who initially consider an on-premise installation, end up choosing the SaaS version.
Privacy and security are a key priority for us, so we've got you covered regardless of the option you choose. We follow the ISO 27001 standard and have recently passed a third-party ISAE 3000 audit (international version of SOC2). You will always maintain ownership and control for your data.
Can I try Premium/Enterprise before buying?expand_more
Yes, you can. Just leave your contact details and let our team know that you'd like a trial of our paid plans, for example here.We provide prospective customers with a free 7-day trial of these plans, which is typically enough for you to be able to see how everything works.Under certain circumstances, for example if you're considering purchasing a large number of licenses and want to ensure that Viima works even at scale, we may also be able to extend the trial period.