Engage
Make gathering customer insights effortless with Viima. Invite customers to share their thoughts by signing in with their existing accounts.
Collect
The key to success in customer engagement is to build an active community for coming up with ideas on how to get better, not just to ask them to answer a survey. Viima makes it easy for people to leave ideas, and keep the discussion focused.
Develop
Probe in on the rationale behind the ideas to better understand the needs of the customers with the help of powerful discussion features, such as mentioning specific people and adding attachments.
Analyze
We provide you with tools that help you analyze your process and understand your customers better. Overview the current status, spot the bottlenecks that need fixing and identify trends in your data.
Flexibility
You can easily customize Viima to your specific requirements. Engage a variety of different customer segments in varying activities with different Viima boards. You choose the theme and decide who gets to see what.
Automation
To gain valuable insights from your customers, you often need to sift through a large volume of ideas. Viima simplifies the process by automating notifications, preventing duplicates, making the entire idea management process simpler.
